Find your answers
Coming to see us for the first time? Unfamiliar with the examination procedure? Want to know how it all works? We provide answers to frequently asked questions in the following.
I have a pacemaker or neurostimulator. Is an MRI still possible?
Unfortunately, an MRI cannot be performed on persons with a pacemaker or neurosimulator. However, all other examinations (CT, X-ray, mammogram, etc.) are possible.
I have implants. Is an MRI still possible?
In order for you to undergo the examination, the implantation of an artificial heart valve, stent, vessel clip, shunt or another type of implant must have occurred at least 3 months prior to the examination.
No preliminary clarification is necessary for hip, knee and shoulder prostheses, dental implants and bypasses.
A preliminary clarification is absolutely necessary in case of
- artificial heart valve (mechanical or biological),
- ear, tympanic tube,
- aneurysm clip,
- loop recorder,
- stent implants (with the exception heart stent implants).
We require an implant passport for clarification purposes!
I have a piercing/dermal anchor. What must I be mindful of?
For an MRI examination, piercings and dermal anchors must be removed prior to the examination.
I have a tattoo. Is an MRI still possible?
An MRI can be performed regardless of any tattoos. Please note that older tattoos may become warm or even hot over the course of the examination. Please report any unusual feelings of warmth during the examination.
I wear permanent make-up. Is an MRI still possible?
Permanent make-up is not a contraindication for an MRI. An MRI is not recommended immediately after the application of permanent make-up since a feeling of warmth may occur in the area.
I have claustrophobia. Do you have an open MRI machine?
We do not use an open MRI machine. However, we can comfortably guide your through the examination even if you have claustrophobia.
I want to have an annual mammogram. What do I have to do?
Mammography screenings within the context of the Breast Cancer Early Detection Programme are only possible every 2 years.
Curative mammograms upon referral and indication are also possible in shorter intervals.
Why is a mammogram sometimes painful?
The breast is compressed between two plates during the examination. You yourself determine the extent of the compression. The higher the pressure on the breast, the better the resulting images.
The breast is least sensitive to pain around the 8th day of the cycle. You should take this into account when making your appointment.
How high is the radiation exposure during a mammogram?
Breast screenings are performed with an extremely low radiation dose. The dose is reduced even more since the breast is compressed between two plates.
I can feel a lump. What do I have to do?
We ask you to immediately contact your attending physician if you have pain in your breast or can feel a palpable lesion.
Must I be nil by mouth for a PET-CT?
Most PET-CTs require you to be nil by mouth. However, you should drink at least 1 litre of water in the morning.
Can I drink black coffee prior to the examination?
Please only drink water prior to the examination.
Can I take my medication prior to the examination?
Please continue to take all medications on the day of the examination.
Which blood value results must be obtained prior to a PET-CT?
You require the results of a current blood test with TSH (thyroid function) and creatinine (kidney function) values.
Which blood values must be obtained prior to a PSMA PET-CT?
Please bring your current PSA, TSH and creatinine values to the PSMA PET-CT examination.
How long before the examination can I still inject insulin?
If you have diabetes, please clarify the preparation with our PETSCAN team in advance.
How long does a PET-CT take?
A PET-CT takes about 20 minutes. Please assume a total stay of approx. 2-3 hours.
Why is the stay so long?
Preliminary consultation, application, rest time during which the tracer is distributed within the body and possibly necessary subsequent imaging result in a stay of approx. 2-3 hours.
Which precautionary measures must I take into account after the examination?
Please avoid contact with small children and pregnant women for 24 hours after the examination.
Am I permitted to operate a vehicle after the examination?
You are fit to drive post-examination.
Am I permitted to use public transportation post-examination?
Which documentation must I bring to the PET-CT examination?
Please bring all image data on CD-ROMs, findings from CTs or MRIs as well as doctor’s letters, surgery reports and histological findings to the examination.
Will I have a consultation with a doctor?
Prior to the examination, a doctor will have an anamnesis consultation with you. Upon request, you can also discuss your results in a personal consultation once the findings have been prepared.
Will I immediately receive the findings of the PET-CT?
You will receive the image data on a CD-ROM immediately after the examination. The findings are usually ready on the next business day.
Will my results be automatically sent to my doctor?
Your doctor will receive your results automatically insofar as you have given your consent for the transmission of findings within the context of the examination registration and your doctor accesses the data.
Will my insurance reimburse the costs of the examination?
PET-CTs are currently not listed within the benefits catalogue of statutory health insurers and therefore only covered through private health insurance.
We strive to prospectively offer services covered by statutory health insurance.
Our fee notes can be submitted in any case to all private health insurers that cover outpatient services.
The examination has already been approved by social insurance. Do I still have to pay?
The examination cannot be billed to social insurance despite prior approval by the chief physician.
Referral & approval
Do I need a referral from my doctor?
A referral is required for all examinations.
Exception: A referral is not required for mammograms within the context of the Breast Cancer Early Detection Programme (BCEP).
Must the referral be printed out on paper?
The referral can be submitted either in paper form or digitally.
What should I do if I can no longer find my referral?
No further action is required if the referral is available digitally.
Otherwise please request a duplicate.
Must my referral be approved?
Due to COVID-19, the approval obligation has been waived for all examinations.
Exception: MRI & CT referrals for SVS insurants (social insurance of trade and industry, social insurance of farmers) and MRIs of the prostate for ÖGK insurants.
Do referrals from private free-choice physicians need to be rewritten?
Referrals from private free-choice physicians must not be rewritten.
I have only received an application code. Is this sufficient as a referral?
An application code is sufficient as a referral. We can access the electronic referral with your social insurance number and application code.
Can I view the referral myself with the application code?
You can view the referral at any time via the portal MeineSV.
Preparation & examination
I am pregnant or cannot rule a pregnancy out. Can the examination be performed anyway?
With the exception of ultrasound, we do not perform examinations on pregnant women.
Please contact us if you require an MRI. Our medical management team will get in touch with you.
I require an examination with contrast agent. What must I be mindful of?
Current results of a blood test are required for a computer tomography with a contrast agent.
- A blood test is not required for all other examinations.
- In relation to its benefit, the contrast agent is a safe medical product. However, some restrictions exist in certain cases.
- Of course, you have the right to refuse the administration of a contrast agent. Upon request, we will consult with you regarding possible adverse effects.
Contrast agents do not impair your fitness to drive.
Do I have to remove my clothes for the examination?
You are required to be topless for the mammogram.
For X-rays, ultrasounds, computer tomographies and fluoroscopies we ask you to remove your clothing in the examination area.
You cannot wear any clothes containing metallic objects (e.g. buttons, zips, bra wires) for an MRI.
Do I have to remove my jewellery for an examination?
All metallic objects (jewellery, piercings) must be removed for an MRI.
For all other examination modalities, it is sufficient if metallic objects in the examination area are removed.
I have a plaster cast/Unna boot. Can the examination be performed nonetheless?
A follow-up X-ray is possible while wearing a plaster cast.
However, an X-ray cannot be performed with an Unna boot. The zinc salve impairs the image quality and the resulting image cannot be assessed. Please only undergo the examination after the removal of the Unna boot.
Do you offer low-dose X-ray radiation?
We currently do not offer low-dose X-ray radiation.
Do you offer scintigraphies?
We currently do not offer scintigraphy examinations.
Do you perform blood tests?
We do not provide blood tests. Please contact a nearby laboratory.
Images & findings
How long do I have to wait for images & findings?
You will immediately receive the images after the examination. Once completed, the findings can be accessed online by means of a TAN. If you require the findings immediately, please inform our staff when making the appointment or registering for the examination.
For how long does the TAN give me access to my findings online?
The TAN is valid for 2 months after issuance.
Will my doctor receive my findings?
If you have given your consent to the transmission of findings, your doctor will receive these results via MedicalNet or fax.
I lost my TAN. How do I get a new TAN?
If you lost your TAN, please come by in person. After showing your e-card and photo ID, we are happy to issue a new TAN for you.
Do I have to bring images and findings to my doctor?
Please take both the findings and images to your attending physician.
Can the images and findings also be sent via e-mail?
For data privacy reasons, we cannot send images and findings via e-mail.
My CD-ROM is defective. What can I do?
We check the functionality of our CD-ROMs after burning. However, in very rare instances the content may not be displayed with the file manager of your device or you may receive an error message (e.g. data medium cannot be read, data medium corrupted). Please contact us in order to receive a new CD-ROM free of charge.
All CD-ROMs include a DICOM viewer (medical imaging viewing programme) for Windows. The programme can be opened via Explorer (syngo_FV.exe or PmsDView.exe). Starting the software and loading the image data may take a few minutes.
Why am I no longer receiving images?
All images are provided on a CD-ROM. The images can also be viewed and downloaded via your online patient portal (TAN). Due to ecological concerns, images are only printed out for certain examinations or upon request of the referring doctor.
When can I get my images/findings?
I require results in a different language. Is this possible?
We are happy to also provide a summary of your results in English. Please contact a licensed translator for a translation of the complete results.
What happens during a CT?
A computer tomography is a completely painless procedure. During the examination you will hear a whirring sound caused by the X-ray tube rotating around you. As you lie on the examination table, it is pushed into the opening of the machine and moved around. You can communicate with our assistant via the loudspeaker/microphone. If you received a contrast agent intravenously for the examination, you may experience a feeling of warmth and a metallic taste in your mouth, which will dissipate within 1 to 2 minutes.
How long does a CT take?
The examination usually takes between 5 and 10 minutes depending on the organ to be examined.
Can I accompany my child in the CT examination room?
Since X-ray radiation is used for the examination, no accompanying persons may be present in the examination room (avoidable radiation exposure). If the presence of a person is required nonetheless (e.g. in case of children), these persons will be given a lead apron.
How harmful is X-ray radiation?
All diagnostic X-ray examinations are considered harmless. Even multiple examinations over the course of a year are regarded as harmless. An individual risk assessment – depending on the examined region and medical necessity – is required in case of a high frequency of examinations (multiple examinations per month over the course of several years).
How high is the radiation exposure during a fluoroscopy?
The radiation dose of pulsed X-ray radiation remains low despite the fact that many images are taken consecutively. For pulsed X-rays, only very little radiation is used for each individual image. Moreover, modern shields and pre-filters as well as “last image hold” ensure a further reduction of the radiation dose.
I am pregnant. Can I undergo an X-ray?
X-rays are not performed on pregnant women.
Costs & reimbursement
Do I have to pay for the examination?
We have insurance contracts with all social insurances. Your examination is directly billed to your social insurance.
We have an insurance contract with KFA. If you are not insured with KFA, we are happy to provide you with information regarding examination costs when you contact us to make an appointment.
PET-CTs are currently not listed within the benefits catalogue of statutory health insurers and therefore only covered through private health insurance.
Our fee notes can be submitted in any case to all private health insurers that cover outpatient services
Various tracers are used depending on the condition. We will gladly inform you about the costs during a personal consultation.
We ask you to, at the latest, cancel your appointment at noon on the day before the examination since tracers are specifically prepared for each examination.
A cancellation fee in the amount of up to 50% of the gross price will be charged in case of late cancellation or if the examination cannot be performed.
Do I require an appointment for my examination?
All examinations require an appointment.
Why must I be 15 minutes early for my examination?
For administrative purposes it is important that you arrive 15 minutes early.
Are you open on the weekend as well?
MRIs (magnetic resonance imaging) and CTs (computer tomographies) are also performed on the weekend.
Do I have to verify my identity prior to the examination?
Please bring a valid photo ID for identification purposes to the examination.
I require an urgent examination. Are immediate appointments available?
Immediate appointments are available for acute medical examinations.
Previous images & findings
Do I have to bring previous images & findings to the examination?
Please only bring previous externally prepared images & findings to the examination. Any previous examinations performed at our locations are stored in our system.
I can no longer find my previous images or findings. What should I do?
This is not a problem if your previous examinations were performed in-house. We have stored your images and findings in our system. The diagnosing radiologists will decide whether externally prepared images and findings are required for diagnostic purposes within the context of your examination.
Other important information
Is parking available nearby?
- Parking is available in the underground carpark at Franz-Josefs-Kai (entrance Morzinplatz 1) or the underground carpark at Georg Coch-Platz. Walking time: 2 minutes
- Parking for disabled and immobile patients: A limited number of parking spaces is available at the U5 level (entrance corner of Dominikanerbastei/Auwinkel).
- Parking for disabled and immobile patients in immediate vicinity is available at Fleischmarkt 26-28.
- Closest underground carpark: Conti-Park “Am Museumsquartier”. Walking time to Bellariastraße: 2 minutes
- Pay-parking is available outside of our institute. If you arrive from Nordbahnstraße, please turn right before Praterstern.